"EX/CX" employee & Customer experience
EX/CX is by far the most important initiative for our operation in 2021 and into 2022 – in all that we do, we are asking: "How does this impact Employee & Customer Experience?"
In the year of the "Great Resignation" we turned to our employees and asked them “What Makes a Great Work Place?". At our annual company-wide meeting, where our entire team gathers to review the year and set goals for the future, we opened the conversation, heard our crewmates and took action on their feedback.
Better on the water
The pandemic inspired many people to take up boating for the first time. The learning curve to new boaters can be daunting. Simultaneously, the lack of inventory offered our staff the time and energy innovate. We set out to educate and empower our new customers and convert them from temporary pandemic escapists to boating lifestyle adopters.
The industry faced a nationwide shortage of inventory, which greatly impacted our local boating community. Seattle Boat has both a boat club and pre-owned inventory, which offered us the unique opportunity to think outside the box and keep our customers enjoying life on the PNWs beautiful waterways.